This policy explains when purchases of MySelfieApp credits can be refunded. Payments and refunds are processed by our payment provider Paddle, which acts as the merchant of record for MySelfieApp. Your receipt and any refund will come from Paddle.
Free effects
Every user gets a number of free effects each day. These are free — there is nothing to refund.
Failed effects
If an effect fails to generate, you are not charged — the free use or credit is automatically returned to your balance. If you believe you were charged for a failed effect, contact us and we’ll make it right.
Purchased credit packs
- Unused credits: if you haven’t used any credits from a purchase, you can request a full refund within 14 days of the purchase date.
- Partially used purchases: we may, at our discretion, refund the portion of credits you haven’t used within 14 days.
- Used credits: credits that have been spent on an effect are non-refundable, because the digital service was already delivered.
- Credits have no cash value, don’t expire, and aren’t transferable.
Your statutory rights (EU/UK and others)
If you’re a consumer in the EU, UK, or a similar jurisdiction, you may have a legal right to cancel a purchase of digital content within 14 days. By starting to use your credits immediately, you agree that this cancellation right ends once the digital content has been delivered (i.e., once you use a credit). This does not affect refunds required by applicable law.
How to request a refund
Email support@myselfie.app with the email address used at checkout and your Paddle order/receipt number (from your confirmation email). We aim to respond within 2 business days. Refunds are issued to your original payment method by Paddle, typically within 5–10 business days.
Contact
Questions about a charge or refund? Email support@myselfie.app.